Privacy Policy

Privacy Policy

Effective Date: 1/1/2025
Last Updated: 20/6/2025

Welcome to 24CRM. Your privacy is important to us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit or use our cloud-based School Management Software (24CRM), available via our website and application.

By accessing or using our services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect the following types of information:

a. Personal Information

  • Name, email, phone number (of school admins, staff, parents, students)

  • Designation/role

  • Address (if required for invoices or contact)

b. Institutional Data

  • School/institute name

  • Student, staff, and academic records

  • Fee and financial records

c. System & Usage Data

  • Login timestamps

  • Device/browser details

  • IP address and location (approximate)

2. How We Use Your Information

We use collected information to:

  • Provide and manage your 24CRM account

  • Enable school operations like student tracking, fee collection, communication, and reports

  • Improve our platform, services, and support

  • Communicate system updates, alerts, and announcements

  • Ensure platform security and prevent unauthorized access

3. Data Sharing & Disclosure

We do not sell or rent your personal or institutional data. We may share data only under the following conditions:

  • With your consent

  • With trusted third-party service providers (e.g., cloud hosting, email services) under strict confidentiality

  • When required by law or legal process

4. Data Security

We implement industry-standard security protocols:

  • SSL encryption for data transfer

  • Secure cloud storage

  • Role-based access control

  • Regular backups and system audits

5. Data Retention

We retain your data only as long as your account is active or as needed to provide our services. Upon request or account deletion, your data will be securely erased within a reasonable timeframe unless retention is required by law.

6. Cookies & Tracking

We may use cookies to improve user experience and monitor usage patterns. You can control cookies via your browser settings.

7. Your Rights

As a user, you have the right to:

  • Access, correct, or delete your data

  • Withdraw consent or opt-out of marketing communications

  • Request account termination or data export

To exercise these rights, email us at: [support@24crm.in]

8. Children’s Privacy

24CRM is designed for educational institutions. Any student data collected is managed under the supervision and consent of school authorities. We do not knowingly collect data directly from children under 18 without school or parental authorization.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on our website and reflected with a revised "Last Updated" date.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, contact:

24CRM Team
Email: 24crm.in@gmail.com
Website: www.24crm.in
Phone: +91 9131028452